Effective date: August 21, 2025
We want this simple and fair. Read the section that applies to what you sell.
Digital items (ranks, downloads, licenses, keys, access)
- All sales are final once the item or access has been delivered.
- Exceptions we’ll honor within 7 days of purchase:
- Non-delivery (you never received access/download).
- Duplicate/accidental charge (we’ll refund the duplicate).
- Materially misdescribed item (we failed to deliver what was advertised).
- Technical fault we can’t resolve after you’ve worked with support.
- We do not refund for: change of mind, incompatibility with systems not listed as supported, or violations of our Terms.
Physical products (if you sell them)
- 30-day returns from delivery for new, unused items in original packaging.
- Start by emailing [email protected] for an RMA and return instructions. Returns without an RMA may be refused.
- You’re responsible for return shipping unless we made a mistake or the item arrived damaged/defective.
- Damaged/defective on arrival: contact us within 48 hours with photos; we’ll replace or refund.
- Exclusions: perishable, custom, personalized, or clearance items marked final sale.
- Once received and inspected, refunds go back to the original payment method. Depending on your bank, it can take 3–10 business days to post.
How to request a refund
Email [email protected] with:
- Order number, date, and email used at checkout
- What you purchased and why you’re requesting a refund
- For digital: screenshots/error messages if applicable
- For physical: photos if damaged
We respond within 2 business days.
Chargebacks
Please contact us first. Unauthorized chargebacks may result in account suspension per our Terms.